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FAQ

THE POSTERS

Who are the designers?

All the posters are made by artists who are located different places in the world. We have collected an overview of who the various artists are here: LINK

THE PRODUCT

Frames

We have chosen to offer our posters in the sizes that are the easiest to find frames, so it should be found in most places. Flying Tiger, Bilka, Ikea, Magasin, Illum should all have appropriate frames in stock.

Special orders

All our posters are made by skilled artists and graphic artists. They can do the most. Send us a quote where you describe what you would like to do and we will return with a price estimate on the assignment as soon as possible.

Does the product comes with a frame?

All our posters come without frame. However, they are just putting in a nice frame without any problems.

DELIVERY

How are the posters packed and sent?

There is nothing more annoying than receiving a broken poster. That is why we make extra effort to pack the posters well. Our large posters are sent in a cardboard box wrapped in a box.
Our smaller shipments come in a thick and solid paper envelope.

In other words, we do what we can to get your product intact. We ship all our shipments with GLS or Postnord with Track And Trace, so your package is not lost in the system.

Should your package be damaged, just choose not to receive it on delivery. Then it will return to us.

What can I expect from delivery?

Most of our customers receive their posters 1-3 days after their order. You will also receive a Track and Trace number with your order confirmation, so you can follow your package.

Can I return goods?

Of course you can return your order or part of it. Our return address is:

Niveauet IVS
H.C. Ørsteds Vej 54B 1TV
1879 Frederiksberg C

Please attach a copy of your order confirmation and indicate what you want to do with your purchase. You can buy a return label here: https://retur.pakkelabels.dk/byanyname

The purchase can be returned 14 days after delivery

What does the delivery cost?

We have cheap shipping to all GLS pickup shops throughout Denmark. Standard delivery is only 19kr with track n trace. If you order delivery by standard mail the price is as low as 9 kr.  The price for orders to other countries can be seen when ordering.

Can I track my package?

Yes there is ‘Track and Trace’ on all our shipments. As long as you enter the correct e-mail and the correct phone number at checkout, you would like to receive a separate mail with information on how to track your package all the way from being shipped with us until it ends with you.

Do you ship internationally?

Yes! We ship all over the world with a standard price of 40 kr.
We deliver with standard mail and a delivery time of approximately 6-9 days.

PAYMENT

Do you take credit cards?

We accept most of the modern payment cards. We use Stripe, which is a secure online payment solution.

Can I get the money again?

Of course you can.
Simply send your package back to us within 14 days of receipt, with a copy of your order confirmation, indicating which posters you have returned and want the money back for. You can buy a package label here: LINK

SHOP

Do you have a shop?

We are 100% online, but if you would like to pick up your package and save the post, you can get past our office at H.C. Ørsteds Vej 54B, 1879 Frederiksberg C.

CUSTOMER SERVICE

I need help

Then call or write to us!

We’re ready:

Monday 09-17
Tuesday 09-17
Wednesday 09-17
Thursday 09-17
Friday 09-17

Mail: info@byanyname.dk
Phone: +45 7199 5166

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